Jan. 9th, 2014

cryowizard: (Kaboom?)
"Assumption is a Mother of All Fuckups".

One of the teams that administers our stuff should have that shit tattooed on their fucking foreheads. We're doing application entitlement update. I am sending them a spreadsheet that says, "For role A, use entitlement B on node C". Repeat 152 times. The change as specified is completely transparent to current users. But following instructions is just too fucking difficult. One of the implementers sees another entitlement name, assumes that should be set to "true" ("because it makes sense") and just applies it without asking us or telling anyone.

Today at 7am I get an email that one of my client desks sees too many environments available for login while they are only used to seeing one. Then another on different continent...We start investigating...and there goes my day.

I now had to fix US (seems to be OK), had to wait for Japan and Hong Kong to get in and work with them in verifying that all logins work fine (found one problem), and now I have to be up until 2 or 3am doing the same exercise with London.

All because some cretin pulls "monkey see - monkey do".

</rant>

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